Communication - Induction Clinical Core Skills

This online communication skills training course is designed for healthcare professionals in the UK. Learn how to communicate effectively with patients and colleagues, and gain valuable skills in active listening, non-verbal communication, and conflict resolution.

  • The importance of effective communication in healthcare

  • Different communication styles

  • Verbal and non-verbal communication

  • Active listening skills

  • Barriers to communication

  • Cultural differences in communication

  • Conflict resolution techniques

  • Communication models (LEAPS, PALMS)

  • Improving patient safety through communication

  • Confidentiality

Key Learning Outcomes

  • Master the art of active listening: Learn how to truly hear and understand others, a key skill in building rapport and resolving conflict.

  • Decode non-verbal cues: Discover how body language, facial expressions, and tone of voice can speak volumes, often more than words themselves.

  • Communicate assertively: Find your voice and express your needs and opinions clearly and respectfully, without aggression or submission.

  • Defuse conflict effectively: Acquire proven communication models like LEAPS and PALMS to de-escalate tense situations and find resolutions.

  • Adapt to cultural differences: Understand how communication styles vary across cultures and avoid misunderstandings that can lead to conflict.

  • Improve patient safety: Enhance communication skills to reduce errors, improve teamwork, and provide safer patient care.

Why Choose This Course?

With a proven track record of delivering high-quality healthcare training, ACI Training & Consultancy Ltd provides expert guidance and support to help you achieve your learning goals.

  • Easy to complete online: Access the course from any computer, tablet, phone, iPad, or iPhone

  • CPD accredited: Enhance your professional development

  • Certificate of completion: Receive a certificate upon successful completion

  • Expertly designed: Developed by experienced healthcare professionals

  • Trusted provider: ACI Training & Consultancy Ltd is a leading provider of healthcare training in the UK

Course curriculum

    1. Introduction and Key Learning Outcomes

    2. Course (PDF)

    3. Test

Price

  • £6.00

Course Information

Once you purchase the course, it is valid for you to take for 90 days.

  • This course is mapped and aligned to the UK Clinical/Care CSTF and is for all staff of all grades.

  • It is required on induction and thereafter as requested to be refreshed by local risk assessment within the NHS.

  • Text length of individual points can be shorter or longer depending on your needs

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