Complaints and Lone Working - Key Topics

This online Complaints Handling and Lone Working course is designed for healthcare workers, healthcare recruitment agencies, and locums in the UK. It is easy to complete on a computer, tablet, phone, iPad, or iPhone.

  • Principles of Good Complaint Handling

  • UK CSTF Guidelines

  • NHS Complaints Handling Procedures

  • Managing Conflict and Aggression

  • Lone Working Safety

  • Risk Assessment and Control Measures

  • Personal Safety Strategies

  • Reporting and Responding to Incidents

  • Relevant Legislation and Guidelines

  • Relevant Legislation and Guidelines

Key Learning Outcomes

  • Understand the importance of effective complaints handling in healthcare.

  • Master the 5 principles of good complaint handling as specified by the Department of Health.

  • Confidently navigate the complaints process, from identifying the complaint to conducting investigations and reaching decisions.

  • Develop essential conflict resolution skills to manage challenging situations.

  • Prioritise personal safety in healthcare settings, including lone working scenarios.

  • Identify and evaluate risks to personal safety, implement control measures, and respond effectively to incidents of violence and aggression.

Why Choose This Course?

Choose ACI Training & Consultancy for this online course because we have extensive experience in delivering high-quality training to healthcare professionals, ensuring you receive the best possible learning experience.

  • Comprehensive and up-to-date content: Our course covers all the essential aspects of complaints handling and lone working in healthcare, ensuring you receive the most relevant and accurate information

  • Flexible online learning: Complete the course at your own pace and on any device, making it convenient and accessible for busy healthcare professionals

  • Industry-recognized certification: Upon successful completion, you'll receive a certificate that demonstrates your knowledge and commitment to best practices

Course curriculum

    1. Introduction and Key Learning Outcomes

    2. Course (PDF)

    3. Test

Price

  • £6.00

Course Information

Once you purchase the course, it is valid for you to take for 90 days.

  • This course is written to support your mandatory training. Some employers require that annual training be performed in the subjects of handling complaints and lone working.

  • This course combines these 2 subjects in an annual refresher course and includes the latest information on your roles and responsibilities in relation to handling complaints and when working alone.

  • Some employers/agencies require this as mandatory - please check with your employer/agency if you are required to do this course before making a purchase.

Get compliant today

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