NHS Conflict Resolution - Key Topics

This online NHS conflict resolution course equips healthcare professionals with the skills to manage and de-escalate conflict effectively. Learn how to navigate challenging situations, communicate assertively, and promote a safe environment for yourself and others.

  • Understanding Conflict in Healthcare Settings

  • The Five Stages of Conflict

  • The Role of NHS Protect

  • Verbal and Non-Verbal Communication

  • Effective Communication Models (LEAPS, PALMS, 5-Step Appeal)

  • Recognising Warning and Danger Signs

  • Managing Challenging Behaviour

  • De-escalation Techniques

  • Personal Safety and Security

  • Reporting and Support Services

Key Learning Outcomes

  • Identify the main causes of conflict in healthcare settings.

  • Describe the five stages of conflict and understand their impact.

  • Explain the role of NHS Protect and its objectives.

  • Differentiate between verbal and non-verbal communication and their significance in conflict resolution.

  • Utilise various communication models to de-escalate conflict and manage challenging behaviour.

  • Apply de-escalation techniques and prioritise safety in conflict situations.

Why Choose This Course?

ACI Training & Consultancy is a leading provider of high-quality online training courses for healthcare professionals in the UK. Our courses are developed by experts and designed to meet the specific needs of the NHS workforce. With our user-friendly platform and comprehensive content, you can trust ACI Training & Consultancy to deliver the knowledge and skills you need to excel in your career.

  • Comprehensive: Covers all essential aspects of conflict resolution in the NHS

  • Accessible: Easy-to-follow online format, accessible on any device (computer, tablet, phone, iPad, iPhone)

  • Flexible: Learn at your own pace and convenience

  • Practical: Gain real-world skills and strategies to manage conflict effectively

  • Accredited: Certification upon successful completion

  • Affordable: Cost-effective solution for individuals and healthcare organisations

Course curriculum

    1. Introduction and Key Learning Outcomes

    2. Course (PDF)

    3. Test

Price

  • £6.00

Course Information

Once you purchase the course, it is valid for you to take for 90 days.

  • This course is a statutory / mandatory requirement for all frontline NHS staff whose work brings them into contact with members of the public.

  • The certificate is valid for 3 years. This course is mapped and aligned to the UK CSTF.

  • Some employers/agencies require this as mandatory - please check with your employer/agency if you are required to do this course before making a purchase.

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