Complaints and Lone Working - Key Topics

This online Complaints Handling and Lone Working course is designed for healthcare workers, healthcare recruitment agencies, and locums in the UK. It is easy to complete on a computer, tablet, phone, iPad, or iPhone.

  • Principles of Good Complaint Handling

  • UK CSTF Guidelines

  • NHS Complaints Handling Procedures

  • Managing Conflict and Aggression

  • Lone Working Safety

  • Risk Assessment and Control Measures

  • Personal Safety Strategies

  • Reporting and Responding to Incidents

  • Relevant Legislation and Guidelines

  • Relevant Legislation and Guidelines

Key Learning Outcomes

  • Understand the importance of effective complaints handling in healthcare.

  • Master the 5 principles of good complaint handling as specified by the Department of Health.

  • Confidently navigate the complaints process, from identifying the complaint to conducting investigations and reaching decisions.

  • Develop essential conflict resolution skills to manage challenging situations.

  • Prioritise personal safety in healthcare settings, including lone working scenarios.

  • Identify and evaluate risks to personal safety, implement control measures, and respond effectively to incidents of violence and aggression.

Why Choose This Course?

Choose ACI Training & Consultancy for this online course because we have extensive experience in delivering high-quality training to healthcare professionals, ensuring you receive the best possible learning experience.

  • Course format: Interactive

  • Comprehensive and up-to-date content: Our course covers all the essential aspects of complaints handling and lone working in healthcare, ensuring you receive the most relevant and accurate information

  • Flexible online learning: Complete the course at your own pace and on any device, making it convenient and accessible for busy healthcare professionals

  • Industry-recognized certification: Upon successful completion, you'll receive a certificate that demonstrates your knowledge and commitment to best practices

  • Affordable: Offers excellent value for money. Course Bundles and Volume Discounts are also available, please contact us to discuss your requirements.

Course curriculum

    1. Course Instructions

    2. Introduction and Key Learning Outcomes

    3. Course

    4. Test

Price

  • £6.00

Course Information

Once you purchase the course, it is valid for you to take for 90 days.

  • This course is written to support your mandatory training. Some employers require that annual training be performed in the subjects of handling complaints and lone working.

  • This course combines these 2 subjects in an annual refresher course and includes the latest information on your roles and responsibilities in relation to handling complaints and when working alone.

  • Some employers/agencies require this as mandatory.

Get compliant today

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