NHS Conflict Resolution - Key Topics

This online NHS conflict resolution course equips healthcare professionals with the skills to manage and de-escalate conflict effectively. Learn how to navigate challenging situations, communicate assertively, and promote a safe environment for yourself and others.

  • Understanding Conflict in Healthcare Settings

  • The Five Stages of Conflict

  • The Role of NHS Protect

  • Verbal and Non-Verbal Communication

  • Effective Communication Models (LEAPS, PALMS, 5-Step Appeal)

  • Recognising Warning and Danger Signs

  • Managing Challenging Behaviour

  • De-escalation Techniques

  • Personal Safety and Security

  • Reporting and Support Services

Key Learning Outcomes

  • Identify the main causes of conflict in healthcare settings.

  • Describe the five stages of conflict and understand their impact.

  • Explain the role of NHS Protect and its objectives.

  • Differentiate between verbal and non-verbal communication and their significance in conflict resolution.

  • Utilise various communication models to de-escalate conflict and manage challenging behaviour.

  • Apply de-escalation techniques and prioritise safety in conflict situations.

Why Choose This Course?

ACI Training & Consultancy is a leading provider of high-quality online training courses for healthcare professionals in the UK. Our courses are developed by experts and designed to meet the specific needs of the NHS workforce. With our user-friendly platform and comprehensive content, you can trust ACI Training & Consultancy to deliver the knowledge and skills you need to excel in your career.

  • Comprehensive: Covers all essential aspects of conflict resolution in the NHS

  • Accessible: Easy-to-follow online format, accessible on any device (computer, tablet, phone, iPad, iPhone)

  • Flexible: Learn at your own pace and convenience

  • Practical: Gain real-world skills and strategies to manage conflict effectively

  • Accredited: Certification upon successful completion

  • Affordable: Offers excellent value for money. Course Bundles and Volume Discounts are also available, please contact us to discuss your requirements.

Course curriculum

    1. Course Information

    2. Introduction and Key Learning Outcomes

    3. Course (PDF)

    4. Test

Price

  • £6.00

Course Information

Once you purchase the course, it is valid for you to take for 90 days.

  • This course is a statutory / mandatory requirement for all frontline NHS staff whose work brings them into contact with members of the public.

  • The certificate is valid for 3 years. This course is mapped and aligned to the UK CSTF.

  • Some employers/agencies require this as mandatory.

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